What should the charge nurse do upon observing an argument between UAP and a nurse at the station?

When the charge nurse observes an argument between a UAP and a nurse at the station, addressing the behavior is critical for maintaining a professional and collaborative work environment. It is essential to recognize that conflicts can affect team dynamics, patient care, and overall morale.

By informing both individuals that their behavior is inappropriate, the charge nurse takes a proactive approach to conflict resolution. This action helps to set clear expectations regarding professional conduct and encourages a culture of respect within the team. It also emphasizes the importance of maintaining a focus on patient care and encourages open communication among staff to prevent similar incidents in the future.

Choosing to ignore the argument overlooks the potential negative consequences of unresolved conflicts. Mediating by joining the argument may lead to further confusion and escalation rather than resolution. Separating the individuals and assigning new tasks without addressing the root of the conflict may only provide a temporary solution and does not foster constructive communication or behaviors.

Addressing the situation directly not only resolves the immediate conflict but also reinforces the importance of professionalism and teamwork, which are vital in healthcare settings.